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Frequently Asked Questions

Welcome to the Grove Appliance, TV, Furniture & Mattress FAQ page, your go-to resource for answers to common questions about our wide range of products and services. As a trusted local retailer with showrooms in Alliance and Carrollton, we take pride in offering an extensive selection of top-quality appliances, furniture, mattresses, and TVs to meet your individual needs.

Our FAQ page is designed to provide you with high-level information, guidance, and insights into our products, their features, and how to make the most of your purchase. Whether you're looking for expert advice on selecting the perfect appliance for your home, understanding the benefits of our furniture collections, or seeking recommendations for a new mattress, you'll find the answers you're looking for right here. And if you don't, please call us and our team of knowledgeable experts be happy to help you throughout your shopping journey.

  • What type of products and services does Grove provide?

    At Grove, we proudly offer a diverse selection of high-quality products to enhance your home. We specialize in a wide range of home appliances, including refrigerators, dishwashers, ovens, washers, dryers, and more. Need a new television to upgrade your entertainment experience? We have a variety of models to suit your preferences. In addition, we cater to your comfort and style with our extensive collection of indoor and outdoor furniture, ranging from dining sets to customizable living room furniture and outdoor patio furniture. And to ensure a restful night's sleep, we offer a range of comfortable, domestically made mattresses designed to meet your individual sleep needs. Whether you're looking to upgrade your kitchen appliances, furnish your living space, or create a cozy bedroom retreat, we have the products to transform your home into a haven of comfort and functionality.

  • Why is it better to shop at Grove compared to big-box stores?

    For over 85 years we've taken pride in offering an exceptional shopping experience for our customers. Not only do we provide competitive pricing that matches or beats our competitors, but we also go the extra mile to ensure unmatched service and customer satisfaction. As a member of a multi-billion dollar buying group, we have the purchasing power to offer "box-store" pricing on our wide range of products, including appliances, furniture, mattresses, and more. However, what truly sets us apart is our commitment to personalized attention, expert advice, and a friendly, family-oriented atmosphere. In addition, we have an in-house service department that can service everything we sell allowing us to provide dedicated support before, during, and after your purchase. Experience the difference of shopping with us, where you can enjoy the best of both worlds: competitive pricing and exceptional service.

  • What type of warranty does my product come with?

    All products purchased from Grove come with a manufacturer's warranty to safeguard your investment. Additionally, we offer an extended warranty option to provide customers with additional protection and peace of mind. With any of our warranties, our in-house service department handles all service calls and we take care of the administrative tasks by housing, registering, and managing all warranties ensuring any warranty-related work is easy and stress-free for our customers. With Grove, you can rely on our commitment to providing excellent service and comprehensive warranty support for all your purchases.

  • Do you offer delivery and installation?

    We strive to provide our customers with a stress-free experience when it comes to purchasing and receiving your new appliances, furniture, or other products. That's why we proudly offer free local delivery and professional installation/set-up services for all products we sell. Our dedicated team of experts will ensure that your new purchase is carefully delivered to your doorstep and professionally installed, and we'll even provide a demo on how to use it before we leave, giving you peace of mind and saving you valuable time and effort. Additionally, we provide free haul away of your old appliances so you don't have to worry about getting rid of them.

  • Do you service the products you sell?

    Absolutely! At Grove, we take pride in providing exceptional service to our valued customers long after the sale which is why we have our very own in-house service department staffed with highly skilled technicians who specialize in servicing and repairing all the products we sell. Whether it's an appliance or furniture piece, our dedicated service team has the expertise to handle any maintenance or repair needs.

  • Do you offer appliance package discounts?

    Yes, we offer appliance package discounts to help you save when upgrading your living space. Our package pricing and rebates allow you to enjoy special savings when purchasing multiple appliances together. Whether you're renovating your kitchen or outfitting your new home, our appliance package discounts provide a cost-effective solution. For more information and specific details on the available discounts, we encourage you to call or visit one of our showrooms. Our knowledgeable team will be happy to assist you and provide you with all the information you need to make the best decision for your appliance needs.

  • What’s the easiest way to shop at Grove Appliance?

    We strive to make your shopping experience as easy and convenient as possible and offer multiple ways to shop based on your preferences. If you prefer a hands-on experience, we invite you to visit one of our two showrooms conveniently located in Alliance and Carrollton where our knowledgeable sales associates will be delighted to assist you in person. You can also explore our wide range of appliances, furniture, mattresses, and more, right from the comfort of your home by visiting our user-friendly website. Additionally, you can reach out to us by phone or text to speak directly with our friendly in-store sales team. Whether you choose to shop online, visit our showrooms, or connect with us over the phone, rest assured that we are dedicated to providing you with the easiest and most enjoyable shopping experience possible.

  • Where are your showrooms located?

    We have two convenient showrooms to serve you better. Our first showroom is located at 350 E. State Street, Alliance, Ohio 44601. It has been a trusted destination for our customers since our establishment in 1940. In March of 2023, we proudly opened our second showroom in Carrollton. You can find it at 1256 Canton Rd NW, Carrollton, Ohio 44615. Both of our showrooms offer a wide selection of appliances, furniture, mattresses, and more. We invite you to visit either of our locations to explore our extensive product range and experience the exceptional service we provide.

  • What kind of financing and payment options do you offer?

    We offer a variety of financing options to suit your needs. We partner with trusted financial institutions such as Synchrony Bank, Wells Fargo, and Snap Finance to provide you with a range of payment plans and credit options. Whether you're looking for short-term financing or extended payment plans, we have a solution to suit your budget. To explore the available options and find the right financing plan for you, please visit our Financing page or reach out to our knowledgeable team who will be happy to assist you.

  • Do you offer scratch and dent appliances?

    Yes! We offer a wide selection of scratch and dent appliances that provide excellent value for our customers. These appliances may have minor cosmetic flaws but are otherwise in perfect working condition. Despite the discounted prices, we ensure that all our scratch and dent appliances come with full warranties, providing you with peace of mind and assurance. If you're looking for a budget-friendly option without compromising on quality and performance, our scratch and dent appliances are a great choice. We invite you to call, text, or visit our showrooms and explore our inventory to find the perfect appliance that meets your needs.